AVG Antivirus Review
Established in 1991, AVG is one of the oldest computer
protection companies in the world. The company is
headquartered in the United States, but maintains several European
offices, including those in the UK, France, Cyprus and Germany and
other countries. AVG specializes in antivirus protection for
Windows-based computers, and does not offer protection for Mac or
We were surprised to see that in the shopping cart AVG didn't
immediately offer us the option for a 2 year commitment, something
that most other antivirus providers promote aggressively.
Likewise, we noticed that there was no option available in the
shopping cart to purchase products for more than 1 computer.
During the course of our AVG review, we chatted several times with
the pre-sales team to find out the prices for packages that can
serve multiple computers and for periods longer than one
year. In most cases, the representative we spoke to offered
to send us a custom shopping cart, but was not able to direct us as
to how to put the correct product in the cart independently.
Despite this minor inconvenience, however, we were satisfied to
see that the pricing structure of AVG's antivirus software is
priced competitively as compared with other antivirus packages such
as ESET NOD 32.
AVG also offers a package they call the Internet Security which
includes all of the company's antivirus features as well as
additional computer protection, including the blocking of hackers
and phishing schemes and additional programs that are designed to
make your internet run faster. For your convenience, we've
compared the pricing of the two services in the table below.
We've also included the pricing for the AVG Antivirus Business
Edition, though it should be noted the AVG website provides prices
for up to 200 computers for one or two year protection.
|Antivirus 1 Year
|AVG Internet Security
|AVG Internet Security
Edition 1 Year
Edition 2 Years
The pricing for AVG Internet Security is also reasonably-priced,
and works as follows:
Finally, AVG offers antivirus solutions for businesses, and is
available in one or two-year contracts for two computers or more.
The price for AVG's antivirus for business starts at $89.99 for a
one-year contract for two computers, and runs up to $4,834 for a
two year contract for 200 computers. As is the case with AVG's
personal antivirus packages, office managers or IT professionals
can easily choose the business antivirus package they need from the
dropdown menu available before entering the shopping cart.
Ease of Use
The process of installing AVG antivirus was relatively
straightforward, and required little more than following the
prompts provided. Although the software offered us the choice
between a quick install and a custom install, we chose the quick
install, which is geared towards new or inexperienced users.
Downloading the software itself took 10 minutes, which is actually
on the quick side when compared with some other antivirus software
we reviewed. Uninstalling the program did take slightly
shorter. It would have been helpful if the service would have
told us how long we could expect the download to take, as Eset
NOD32 does, for example, so that we would know what to anticipate
during the process.
Norton Online Help Desk
Once the program was installed, we were asked to restart the
computer. The system also immediately informed us that our computer
was not fully protected, so we elected to run a scan which took
over 10 minutes to complete. Once the scan began running, we were
told that our computer is now fully protected, even before the scan
was complete, a statement which we found somewhat baffling.
AVG "Welcome Message"
AVG's LinkScanner on Google.com
We also noticed that when the LinkScanner was active, it
slightly altered the way our search engine results looked,
confirming that AVG has scanned the sites in the results so that we
would be secure during our search. We found this both reassuring
and slightly distracting.
Unlike some of the other top antivirus software services, whose
customer service is extremely difficult to contact online, AVG's
customer support is clearly accessible for both phone and chat
inquiries. We especially appreciated that the company's
website divides their support section into three different parts;
one for free users, one for paying home users and one for business
customers. This way, AVG users can get the support they need
quickly and easily.
Throughout our review we chatted with customer support on 3
occasions, and always received prompt, helpful responses. We
especially appreciated that even when there was a minimal wait
time, the system informed us what number we were online. We
also love the fact that chat support pings you gently when they
respond, so you don't need to leave the chat window open.
Chat with AV
On hold with AVG
AVG also offers phone support which put us on hold for 3 minutes
when we called. We found this to be fairly standard.
Awards and Certifications
Like most of the top antivirus software providers, AVG has won
dozens of awards for its powerful technology and strong antivirus
protection. While a full list is available on the company's
website, we've chosen to highlight a few that are especially
VIRUS BULLETIN 100 AWARD
AV Comparatives PERFORMANCE TEST - ADVANCED +
PC PRo recommended
ICSA LAbs antivirus testing
microsoft windows 7 certified
- Excellent customer support via live chats
- High standard of protection for users of social community
- Difficult to purchase products for multiple computers or
- Not available for Mac users
A reasonable download time and accessible customer support
illustrates that as a company, AVG has a very good understanding of
the needs of real users. Although AVG Antivirus was notably
missing several of the features offered by its competitors, its
antivirus software is more than suitable for those who use their
computer relatively lightly, and its Internet Security package
offers a more comprehensive alternative for heavier computer