eHarmony Review

eHarmony sets itself apart from other online dating sites by offering compatibility matching based on its patented 29 "Dimensions of Compatibility". These dimensions have helped create long-lasting relationships for over a decade now, and users still swear by this tried and true method. And with 44,000 member weddings annually (that's 120 eHarmony weddings a day), it leaves little question that eHarmony has gotten its personality matching system down pat.

 

Packages and Features

eHarmony offers 2 different packages, the free membership and the paid membership. Each one provides different features and pricing options so that users can select the one they like best. Here are the pricing options for each program:

Length 1 Month 3 Months 6 Months 12 Months
Price $59.95 $39.95 $29.99 $19.95

The two plans also vary slightly in the features offered with each. Obviously, the paid membership will bring you significantly more in terms of communication with your matches.

Feature Free Membership Paid Membership
Send/receive contact requests v_sign v_sign
See who has looked at your profile v_sign v_sign
Request photos from potential partners v_sign v_sign
View photos of potential matches v_sign v_sign
Send Messages to other members x_grey_sign v_sign
Personality evaluation and explanation x_grey_sign v_sign
Secure telephone conversations x_grey_sign v_sign
Potential partner ID verification x_grey_sign v_sign

In addition, eHarmony offers its well-renowned personality assessment for both paid and unpaid members. Although eHarmony's paid membership offers a more in-depth personality assessment, even the free version leaves you with new insights about yourself and your ideal partner.

Membership Base

  • Over 20 million members
  • Matches singles in approximately 200 countries
  • People who are married or separated are not eligible to register for eHarmony's services
Compare eHarmony's membership base to other dating sites >>

How eHarmony Works

eHarmony's compatibility matching system provides a specific framework through which you contact and communicate with other singles. You are required to complete four stages of Guided Communication before you can enjoy Open Communication with a potential partner. The four stages of Guided Communication include:

Eharmony -in -screenshot2Stage One: Read Your Match's "About Me" Information
Eharmony -in -screenshot2Stage Two: Request information with questions suggested by eHarmony
Eharmony -in -screenshot3 Stage Three: Exchange 10 "Must Haves" and 10 "Can't Stands"
eharmony screenshot stage 4 Stage Four: Send 2nd questions
 

eHarmony's Open Communication System provides the ability to interact freely and securely without transferring any contact information until the necessary time. Singles who are mutually eager to proceed can opt for a Fast Track communication through which they bypass the Guided Communication stages.

Registration

eHarmony's enrollment questionnaire contains approximately 258 questions that were carefully chosen based on the company's 3 year study of 5,000 married couples. The goal of the questions is to encourage you to provide a detailed outline of your preferences and relationship goals so that eHarmony's technology can provide successful compatibility matching. The registration process should take approximately an hour to complete, but since eHarmony provides match suggestions upon completion, the time required for searching is minimal.

eharmony screenshot stage 3 Sample Questions from Questionnaire
 

Like other compatibility matching services, eHarmony provides a personality analysis that probes into different aspects of your character. eHarmony's personality profile was accurate in describing me as a person, and I felt the evaluation offered more focused insights into a greater number of personality traits than any other questionnaire.

eharmony screenshot stage 3 Personality Profile

 

 

Customer Support

eHarmony offers both phone and email customer support. I tried to call the customer service center at 2:36pm EST on a Monday afternoon. After 3 minutes of waiting on hold, the customer service representative answered my questions about the registration process helpfully. Overall, the phone service went above and beyond expectations.

eHarmony's email customer service was also excellent. I submitted a query at 1:43pm EST on a Thursday and received a response at 3:16pm the same day. The response was personal, helpful and encouraging. I asked if there was something wrong with my profile settings since I didn't receive as many matches as I had expected.

Eharmony -in -screenshot6 The response from eHarmony
 
Compare eHarmony's customer support to other online dating sites >>

eHarmony in the Media

Eharmony -youtube

 

 

Los Angeles Times - January 2010
eHarmony agrees to make site "welcoming" to gays and lesbians, ending L.A. lawsuit Read Article

 

ABC Utah - July 2009
Are online matches happier? Read Article

 

Summary

Positive Features
  • Wide user base
  • Tested compatibility matching
  • eHarmony provides you with suggested matches so that you won't waste time searching through millions of options
  • Ideal if you are looking for a long-term relationship and/or marriage
  • Secure dating options protect your privacy
Negative Features
  • Your matches are provided for you, though you can't search for your own matches
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