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Sari Holtz
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Home > Online Fax > Transferring Existing Number

Transferring (Porting) an Existing Number

Transferring your current fax number to an online provider (sometimes called "porting") can be a bit of a hassle. You'll need to fill out a Letter of Authorization (LOA) and send over your most recent phone bill. In order to make life easier on their customers, some providers have created instructions to follow that help make the process much simpler. Others only provide information if you request it over the phone. Below, you'll see what kind of assistance the different online fax companies provide. We also provide tips on how to get this task done.

Aside from the convenience factor, different providers also charge different amounts for the porting service. For example, RingCentral and Nextiva provide the service for free, whereas eFax and MyFax charge a fee.

Porting charge: Free

  • Instructions to port your phone number are displayed in the signup process, in the support section of the website and in the user interface.
  • When complete, you'll see that the number has been transferred in your user interface.

More on RingCentral >>

Porting charge: $49.95

  • We couldn't find instructions to port a phone number on eFax's user interface, website or in their signup process.
  • We called phone support, who then directed us to their email support. They responded to our email by requesting that we send the following to complete the process:
    • eFax number.
    • eFax PIN code.
    • The name on the account.
    • The phone number to be transferred.
    • The name of the existing phone company.
    • The address where the phone number was listed.
    • The first page of the most recent phone bill for the existing number.

More on eFax >>

Porting Charge: $49.95

  • We found no porting directions listed in either the user interface or the signup process.
  • There is some information on porting a number in the "Knowledgebase" section of the Nextiva website, though we did not find step-by-step instructions.
  • We were able to get step-by-step instructions to port an existing number by emailing Nextiva's customer support.
  • Nextiva sent an example sheet LINK of a properly filled out LOA.

More on Nextiva >>

Porting Charge: $20

  • We found no porting directions listed in either the user interface or the signup process.
  • Phone support will send you, via email, step-by-step instructions, the LOA and a porting cover sheet to be filled out.
  • Once the transfer is completed, you'll be notified via email.

More on MyFax >>

All in all, transferring your number is something that you can get done if it's important to you but it's going to take some time, a little bit of effort and possibly a service charge. Having read the information above, hopefully you have a better idea of which provider will make it easiest for you.

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