VoIP Customer Support Reviews

In an ideal world you won't need customer support once your VoIP account is set up and the hardware is properly connected. But as with every phone line, there are times in which VoIP phone lines malfunction. At those critical moments, you may be relieved to know that customer support is only a phone call or email away. We've tested the customer service teams of the top VoIP services and recorded our findings below.

  Knowledgebase/FAQs Chat Support Email Ticket Support Phone Support Request Callback
Itp -small v_sign x_grey_sign v_sign 9am-6pm EST, no phone support on weekends x_grey_sign
Phonepower -small v_sign v_sign v_sign M-F: 5am-9pm PST Sat-Sun: 6am-4pm PST x_grey_sign
Phone -com -small v_sign v_sign v_sign 24/7 v_sign
Viatalk -small v_sign x_grey_sign v_sign M-F: 9am-10pm EST Sat-Sun: 10am-10pm EST  
Ring Central -small v_sign v_sign Customers only 24/7 technical support Sales and Billing - M-F: 9am-9pm EST, 10am-7pm EST on Saturdays, and 11am-8pm EST on Sundays x_grey_sign
Nextiva -small v_sign v_sign v_sign M-F: 6am-6pm MST x_grey_sign
Intalk -small v_sign v_sign v_sign M-F: 6am-6pm MST x_grey_sign

In addition to recording what type of customer support is available, we also tested each type of customer service to determine which VoIP companies offer the most reliable support.

Test: In order to evaluate the customer support of the VoIP services, we called each company's phone support 6 times and sent one inquiry to their email support. Our goal was to determine the ability of each VoIP provider to provide timely, helpful and friendly customer support
Site Phone Support Email Support
  Average Wait Time Longest Wait Time General comments Response Time General comments
Itp -small 3.5 minutes 5 minutes Satisfactory customer support 31 minutes Response was relevant and helpful because it provided direct contact information for the representative who responded


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Phone -com -small 9.5 minutes 15 minutes and 49 seconds Extremely long wait time 6 minutes Impressive response time and professional reply


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Phonepower -small 1 minute 2 minutes 48 seconds Satisfactory phone support 24 hours and 15 minutes Long response time and the email response included multiple irrelevant questions about the account status before getting to the answer


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Viatalk -small 5 minute 9 minutes Convenient call back feature means that users aren't actually waiting on hold Over 4 days Longest response time (by far)

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Ring Central -small 1 minute 2 minutes Friendly and helpful support staff 7 hours 42 minutes Relatively long response time, but email was direct and courteous


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