Phone Power Review

Pricing

Although Phone Power only offers one residential VoIP plan, the company does offer multiple pricing options depending on whether you prefer a 24 month contract or a 12 month commitment. Similarly, Phone Power's VoIP for business has two pricing options for the same plan, in which users can save money by committing to an annual contract or pay slightly more per month without making a long-term commitment.

In addition to their standard plans, Phone Power offers several extra features that can be purchased for an additional monthly fee. These features include:

Features

The primary difference between the residential plan and the business VoIP plan is that the business plan offers an auto-attendant which answers calls with a recorded greeting while the residential line will require you to answer the phone on your own. Both plans offer a free cloned second line and a comprehensive list of features that will offer an enjoyable telephony experience both for residential users and business owners. Among the features that make Phone Power unique are 60 free international minutes per month (to select countries) and an option for free directory assistance. Phone Power's features include:

• Free second line
• 60 free international minutes per month
  to select countries (residential plans only)
• Voicemail     
• VoiceMail-to-Email
• Web Based Call Logs
• Online Account Management
• Remote VoiceMail Access
• Do Not Disturb
• Incoming Call Routing
• Outbound Caller ID Block
• Anonymous Caller Rejection
• Block List
• Caller ID with Name
• Call Waiting Caller ID
• Simultaneous Ring
• Call Forwarding
• Call Waiting

• Speed Dial
• Call Hold
• Directory Assistance Block
• Operator Block
• Softphone    
• 7, 10 & 11 Digit Dialing
• *69 Call Return
• 3-Way Conference Calling
• 311 City Service
• 711 TTY Text Phone Service
• 811 Call-Before-You-Dig Service
• Free directory assistance using 800-BING-411    
• Click2Call     
• Remote Click2Call
• International Call Block
• Fax Catcher    
• Failsafe    

Sound Quality

We tested Phone Power's call quality by making and receiving calls to landlines, cell phones and other VoIP phones. In our tests, we were impressed by the clear call quality, which was consistent with the feedback we received from other Phone Power customers.

Customer Support

Phone Power's customer support team is available to answer your questions by phone or online chat from 5am-9pm PST from Monday through Friday, and 6am-4pm PST on Saturday and Sunday. Email inquiries can be submitted at any time of day, though it can take a while to receive a response. We emailed Phone Power in the early morning hours on a Monday, and we receives a response 24 hours later. 

Email response from Phone Power

Phone Power has a convenient article base with a functional search feature that makes it possible for consumers to find answers to many questions independently. This feature is especially useful during hours when customer service is not available. The company's Knowledgebase is well organized so that users can choose from general questions, FAQs and technical questions without wasting too much time in the pursuit of an answer.

Ease of Use

Signing up for residential Phone Power VoIP is extremely straightforward, with the pricing and taxes provided up front, so there are no surprise fees later on. Registering for the business plans is a bit more confusing, primarily because the Phone Power website makes it difficult to find the exact information that you need. We were accidentally returned to the residential page multiple times before realizing how to enroll for a business VoIP plan. Once we found the proper place, we were surprised to see that the registration process wasn't quite as awkward.

Phone Power is one of the few VoIP providers that offer both hardware for a standard VoIP setup and a free softphone. We were delighted to see that setting up both the softphone and the VoIP hardware were quite simple tasks, and that our Phone Power phone was working within minutes.

Phone Power's control panel offers a clear design, which is not entirely surprising. What we appreciated most was that in addition to a straightforward navigation, Phone Power offered a strategically-placed textual explanation of how to use the control panel, which can be helpful to users who aren't quite sure what to do next. Even more useful was the customer support chat button which was placed clearly on the bottom of the left navigation, so that assistance was never far away. Overall, Phone Power offers an extremely comfortable user experience that far surpasses that of other VoIP companies such as InTalk or RingCentral.

Phone Power Control Panel

Money Back Guarantee

Phone Power's money back guarantee is less consumer-friendly than that of most other VoIP providers. Users who wish to cancel within the first 30 days will be required to pay for the first month of service, plus the shipping and handling fees that they paid for the Phone Power hardware. Buyer beware - we spoke to a customer service representative who mentioned that you must really make your return request before the 30th day, because it takes Phone Power several days to process the request, and the request must be processed before the first 30 days pass. Those who wish to cancel after the first 30 days will be subject to a $99 early termination fee. No matter when you cancel, you will have to pay the shipping fees to send your hardware back to Phone Power.

Summary

• Attractive Pricing
• Free cloned second line
• Free softphone
• 60 free international minutes per month to select countries
• Chat support during business hours