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HostGator.com Review

Our Rating:
*9.4/10
User Rating:

HostGator is a relatively new web hosting provider that offers web hosting with a simplicity that can't be matched by most other web hosts. HostGator offers the services you'll need in their basic web hosting packages so you won't pay extra for standard services. HostGator's comprehensive cPanel control panel is suited for both experienced webmasters and novices alike and its reliable and friendly customer service is surprisingly refreshing.

Plans and Pricing

HostGator offers 3 web hosting plans; the "Hatchling" plan is a solid option if you're only interested in launching one site, while the "Baby" and "Business" plans are suited for you if you want to keep your options open and hope to expand your business or your online presence. The primary differences between the Baby plan and the Business plan are that the Business plan includes a toll-free phone number, anonymous FTP, dedicated IP and private SSL. If you are interested in the toll-free phone number, you should note that this number is hooked up to an existing phone line and will not provide an additional phone line for your business.

Price Hatchling Plan Baby Plan Business Plan
1 Month $8.95* $9.95 $14.95
1 Year $6.95/month $9.95/month $14.95/month
2 Year $5.95/month $8.95/month $13.95/month
3 Year $4.95/month $7.95/month $12.95/month

Please note that HostGator offers you a twenty percent discount on the first month of your hosting plan, and that subsequent months will commence at each specific plan's standard rates listed above.

HostGator accepts Visa, Mastercard, American Express, Discover and PayPal.

Money Back Guarantee

All HostGator plans come with a 45 day full money back guarantee. If you request a refund within 45 days of registration you will receive all of your money back, with the exception of administrative (setup) fees when relevant, dedicated domain costs, installation fees for custom software and domain name purchase costs. After 45 days you will be prorated for the amount of time remaining on your contract.

Features

Features Hatchling Plan Baby Plan Business Plan
# of Domains Available 1 Unlimited Unlimited
Bandwidth Unmetered Unmetered Unmetered
Disk Space Unmetered Unmetered Unmetered
Instant Backups      
Parked Domains   Unlimited Unlimited
Dedicated IP Address      
Private SSL      
Anonymous FTP      
# of FTP Accounts Available Unlimited Unlimited Unlimited
# of Sub Domains Available Unlimited Unlimited Unlimited
MySQL Databases Available Unlimited Unlimited Unlimited
Cron Jobs      
Uses cPanel      

Content Management Systems

  • Drupal
  • Joomla
  • PHP-Nuke
  • phpWCMS
  • phpWebsite
  • Siteframe
  • TYPO3

Customer Relationship Management

  • Crafty Syntax Live Help
  • osTicket
  • PerlDesk

E-commerce

  • OS Commerce
  • Zen Cart
  • Magento

Site Builders

  • Soholaunch Pro Edition
  • Templates Express

Other Supported Features

  • FAQMasterFlex
  • PHPlist
  • TikiWiki
  • WordPress
  • Perl
  • PHP 5
  • Ruby on Rails
  • Fast CGI
  • SSH
  • Python
  • FrontPage Extensions
  • Curl

Ease of Use

A tremendous benefit of HostGator is that the website offers free demo versions of their cPanel and site builder so that you can see for yourself whether you will enjoy using this service. HostGator's cPanel is designed so that you can find what you're looking for at a glance. The left navigation offers helpful information including a search feature, your website traffic at a glance and a place to redeem the $100 Google AdWords offer that you received upon registration.

The main section of the cPanel is equally organized. It begins with a Special Offers section, followed by a HostGator Links section to provide instant access to technical support, which is another unique feature. As compared with other cPanels, HostGator's cPanel seems remarkably thorough and entirely easy to use.

My first goal was to setup an email account. Locating the email setup was simple, as it was situated near the top of the cPanel. I found the email setup process quite easy, as it only involves 2 simple steps.

Step 1: Click the email address icon on the cPanel
Step 1: Click the email address icon on the cPanel
Step 2: Provide account name and password
Step 2: Provide account name and password

Unlike many other web hosts, HostGator's email was up and running instantly.

Setting up a WordPress blog was equally straightforward. HostGator offers several blogging platform integrations in its cPanel, located at the top of the Fantastico De Luxe section.

The blog appeared instantly on the proper domain and there were absolutely no glitches or problems with the setup.

Customer Support

HostGator offers 24/7 technical support by phone. I called their customer service center throughout the day and was never on hold for more than 6 minutes.

Live chat support is also available 24/7. HostGator chat support is specifically useful for several reasons. Firstly, when you initiate chat, HostGator tells you how many people are waiting on line ahead of you, as well as how many members of their support staff are working to answer questions. Unlike some other help forums that time you out, HostGator will allow you to wait as long as it takes to sufficiently answer your question. In 7 chat sessions, I never waited more than 3 minutes for a response. HostGator's chat services are also notable because they provide the opportunity to request a chat transcript which will appear immediately in your inbox. You are also requested to provide feedback to help them improve their chat service. Although I did take the time to submit my feedback, I see very little room for HostGator to improve their live chat service.

HostGator's email troubleshooting system stood out because unlike every other email systems, HostGator asked me to verify myself before they responded to my inquiry. Although this step could potentially delay the troubleshooting process, it is understandable that by verifying inquiries HostGator can provide more timely responses to actual inquiries, and I was pleased to see that I did receive an extremely quick response.

I emailed HostGator with a billing question early on Friday morning. I instantly received an auto-response requesting a confirmation, which I submitted. I received a personal and helpful response 57 minutes later.

Finally, HostGator has a complete library of video tutorials and articles built directly into its cPanel so that you can find answers to your questions about the cPanel without having to go back to the HostGator website. The company also offers forums and articles on its website. These resources can be searched with HostGator's convenient search features so that you can find answers without having to skim through irrelevant information.

Summary

  •   Top quality customer service
  •   Reasonably priced
  •   Easy-to-use interface
  •   99.9% uptime guarantee

User Reviews

Not all submitted reviews are posted but all submitted reviews are factored into our rating. Consumer-Rankings.com believes the posted reviews best reflect the overall opinions of all submitted reviews.

Submitted by Ashraful Mahmud

Best Web hosting ever. Plans and price are reliable.

Submitted by keeley Roberts

Excellent hosting would highly recommend especially for beginners

Submitted by Dale McIntosh

4 years with Hostgator and during that time they have continuously provided exceptional technical support. They are inexpensive, reliable, and their tech support is world class!

Submitted by Dan Lee

I have been with HostGator for 10 years now with a reseller account and they offer service and quality 2nd to none!

Submitted by Timothy Gordon

Using Hostgator to manage several domains. I need to use subdomains and install scripts for other apps and their features are great!

Submitted by Ike Norris Jr.

I've been with Hostgator over a year with no complaints. Any issues or inquiries I had were thoroughly handled by their excellent customer service reps! Their response time is second to none.

Submitted by John Zajaros

I have used HostGator for 4 years without experiencing downtime. The customer service is first rate and 24/7 support has been invaluable to me. The cpanel offers a number of features that save time and money while providing me with a number of tools that provide metrics that help me run my business more effectively. It's been a great investment for pennies!

Submitted by Helen Hughes

Hostgator's customer service is outstanding 24/7 especially for those who need tech support.

Submitted by Kane Ford

Host Gator is hands down the best in the business and has been since around 2006.

Submitted by Avyi Shoup

Been Using Host Gator for years now as a freelance web designer...Have had nothing but awesome support regarding any issues!

Submitted by CHUCK HASKINS

WOW IF ONLY TELEPHONE COMPANIES WERE THIS GOOD

Submitted by Robert Langevin

The only complaint I have is the fact that it sometimes takes too long to be able to communicate with an on-line support person. However, the quality of support and answer to my questions are very professional and always get solved.I recommend HostGator to all my clients and friends.

Submitted by Neal T

I have used Hostgator as a customer and for my customers. I am currently a reseller and doing very well!

Submitted by Shai T

excelent support

Submitted by Sanaa Shami

Those people know what it takes to make our business successful and offer their best in supporting and services too. I dealt with many hosting companies but HostGator are the best period.

Submitted by Ruben Alcala

I find myself really grateful to this people because every time I've had a problem they've been there to help me via chat or email

Submitted by Joanne Gigliotti

I'm just crazy about them in every way! Nice to find a company that's all good.

Submitted by Lola Vanslette

I have been with HostGator since 2007 and have never had them go down. I have never had difficulties of any kind since switching to them from a more expensive host that had less to offer. I have to say, of all the other 10 hosting sites I've used over the years, HostGator is the only one worth being with, and they won't break the bank.

Submitted by John Clark

Moved from another hosting company with very poor customer service. Excellent

Submitted by Lola Vanslette

I have been with HostGator since 2006 and would never trade them for any high-priced low-performing hosting service again. I have never had a time when my site was down or I could not reach technical or customer services. The best, in my opinion, and good for the environment as well.

Submitted by Ian Cull

I've used many hosting services over the years. Since switching to HostGator, I've had just about perfect reliability - and the couple of issues have had tech responses within minutes.

Submitted by Robert Marshall

They have the best customer service I have ever seen in a hosting company. They are reliable, fast and know the correct answers. I am very impressed and pleased. I have the Reseller Pkg

Submitted by robert capps

Absolutly the very best I have used most of all listed and none rank anywhere close to hostgator,actually my words could not describe the excellence of service.

Submitted by Jes Shell

I've used many hosting services over the years and find hostgator to be the best! Every time I put a support ticket in I get a response back within minutes.

Submitted by David Fish

I'm very satisfied with HostGator. I've called and also chatted via the web and each time their service was outstanding!

Submitted by sycobra man

its the best

Submitted by Gary Hulse

Moved from Go Daddy b/c lack of support.

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