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We've researched the top online fax providers and examined the
most important aspects and features of their services including:
ease of use, pricing, features, customer service and more.
Best Value: $6.59/Month
Setup Fee: Free
Best Value: $12.95/Month
Best Value: $10/Month
Best Value: $14.13/Month
Setup Fee: $10
Before choosing an online fax plan, you should consider several
factors that will affect the total price of your service. If you'd
like to port (transfer) your existing fax number, then RingCentral and Nextiva can do it at no
additional charge. If your fax usage has seasonal spikes, you will
want a plan that will not charge a fortune when you fax more pages
than are allotted in your plan, such as Nextiva, which charges only 3¢
for additional pages.
While most online fax services provide very similar features,
there are some notable points of differentiation of which you
should be aware. For example, if you need multiple users to be able
to access the fax service from multiple email accounts, MetroFax
won't work for you, as it only allows you access through one email
address. Do you want to be able to schedule Fax Delivery for
specific times? If so, you'll want to stick with RingCentral and MyFax.
We tested 5 online fax providers to see which was the fastest at
transmitting faxes. For each provider, we sent 5 faxes at random
times of the day and marked the time when the fax was sent and
received. The average transmission time for the 25 faxes we sent
was 2 minutes and 34 seconds. We found that some services, such as
Nextiva, were up to 30% quicker than the others.
All online fax services have their own user interface, settings
and features that they design to be as user friendly as possible.
If you're planning to use additional features or customizable
settings, or if are not particularly tech-savvy, we recommend that
you first make check how user friendly a service is before you
commit to purchasing one of their packages.
If you already have a fax number and your clients or business
partners already know and use it, it's a lot of trouble to start
over with a new one. All service providers we reviewed offer the
ability to port (transfer) an existing number. Some, like RingCentral, do it for
free. MetroFax and eFax
however, charge $49.95 for this service. Additionally, some provide
simple instructions for the transfer while others haven't made the
process quite that easy.
The form of customer service that you prefer (phone, email, or
self help) may also be a consideration when deciding on an online
fax service. Some services, like RingCentral, eFax and MyFax provide 24-hour phone
support. Some answer phones faster than others and some have
helpful online resources such as FAQs, online demos and
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