Just Host Review

Unlike other web hosting companies that offer web design services, online marketing tools and a range of other bells and whistles, Just Host aims to provide straightforward web hosting services with no distracting extras. Although Just Host does provide the marketing credits that a few of its competitors provide, its singular product and straightforward offerings are surprisingly refreshing and especially useful for novice webmasters seeking an uncomplicated web hosting solution.

 

Company Information

Founded: 2008
Headquarters: Burlington, MA

Plans and Pricing

Just Host offers only one hosting package with extremely competitive pricing. The prices vary depending on the length of the plan, with shorter plans costing slightly more than extended contracts. Just Host's pricing works as follows:

  1 Month Plan 6 Month Plan 12 Month Plan 24 Month Plan 36 Month Plan 48 Month Plan
Monthly Fee $8.95 $7.95 $2.95 $2.50 $2.25 $2.25
Domain Registration $14.99 $14.99 FREE FREE FREE FREE

Just Host accepts Visa, Mastercard and American Express, as well as PayPal. Every Just Host web hosting package will be automatically renewed when the contract is set to expire unless you purposely void this option.

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Money Back Guarantee

Like many other web hosting companies, Just Host offers a money back guarantee to all customers. If you wish to cancel at any time, Just Host will refund the remainder of your term. You will not be able to receive credit for the domain name, registration fees or any account activation fees.

Features

Just Host's web hosting package includes an impressive range of features that will serve both experienced webmasters and those who are building their first website. With unlimited storage and bandwidth, Just Host is a great choice for anyone who is hoping for a high-traffic website.

Hosting Features:

  • Unlimited hosting space
  • Unlimited bandwidth
  • Unlimited data transfer
  • Unlimited email accounts
  • Unlimited host domains
  • Unlimited sub domains
  • Unlimited parked domains
  • Unlimited MySQL databases

Site Building Tools:

  • cPanel control panel
  • CGI-BIN
  • CGI Library
  • FTP access

Marketing Tools:

  • $100 Google ad credits

Programming Tools:

  • PHP 5
  • Perl 5
  • Ruby on Rails
  • Javascript

Integrated Applications:

  • WordPress
  • Joomla
  • B2evolution
  • Flash/Shockwave
  • Image galleries/Coppermine
  • Polling and survey applications
  • Moodle
  • Browser-based email (webmail)
  • SSL server
  • OS shopping cart
  • Agora shopping cart
  • Online form builder

Ease of Use

Just Host uses the cPanel control panel which is extremely easy to use. The display is exceptionally well-organized, with the exception of some advertisements which clutter the page. Nevertheless, once you begin working on your site these advertisements become relatively easy to ignore. The only thing that surprised me was that the free advertising credits were located in the center of my visual field, above the database, mail and file setup sections in the control panel. Every section of the cPanel is easily identifiable and each one has graphic icons that clearly reflect what services are being provided. The left navigation of the control panel offers interesting information such as how much bandwidth transfer and disk space my site occupies, although, practically speaking, this information is irrelevant since all Just Host plans offer unlimited services.

A look at the Just Host cPanel A Look at the Just Host cPanel
 

I was excited to see that the WordPress widget was located clearly in the control panel's 'Popular Choices' section. The installation process required 3 steps, which mimicked those found with other web hosts. Likewise, I encountered a problem with duplicate files that I'd seen when installing WordPress with numerous other web hosts, but a quick call to the support team resolved the problem within minutes, and I was able to complete the installation.

Justhost -in -screenshot2 WordPress Installation Introductory Page
Page 1 of WordPress Installation Page 1 of WordPress Installation
Error Message Regarding WordPress Installation Error Message Regarding WordPress Installation
Last Step of WordPress Installation Last Step of WordPress Installation
Completed WordPress Skeleton Completed WordPress Skeleton
 

I also tried to set up an email account to see how this process compared to setting up an email with other web hosting companies. The setup process was remarkably straightforward, and it presented me with multiple options for viewing my mail, which were both helpful and impressive.

Install WordPress Email Setup Screen
Confirmation that Email is Working Confirmation that Email is Working
 

All told, Just Host's web hosting service was comfortable, intuitive and enjoyable. Even the problems were quickly resolved, leaving me feeling entirely comfortable with the site building process.

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Customer Support

Unlike most other web hosting providers, Just Host offers extremely helpful 24/7 phone and email support. What I found specifically helpful was that when I called the customer service center with a billing inquiry, I was told via automated recording that billing inquiries could only be answered via email. The recording, however, informed me that the estimated wait time for a return email was 30 minutes. I was impressed to receive a helpful response in only 12 minutes.

JustHost Customer Support Email
Email confirmation that my ticket had been received
 

Just Host's phone support was equally impressive. I never waited on hold for more than 2 minutes, and each representative that I spoke with was courteous and helpful.

Although it would have been useful to have chat support so that I could document the responses I received, I was impressed with the consistently high level of support offered by Just Host's phone and email support.

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Summary

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Positive Features

  • Excellent customer service
  • Affordable pricing
  • Unlimited bandwidth and storage
  • Over $100 in ad credits
  • User-friendly cPanel control panel
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