Nextiva Online Fax Review


  • Headquartered in Scottsdale, Arizona
  • Focuses on services that allow small businesses to compete with large enterprises by offering low-cost, cutting edge communications solutions.
  • Boasts 100% customer satisfaction
 

Pricing

Nextiva has 3 different packages available for online fax, including Basic, Premium and Max (500, 1,000 and 3,000 total incoming and outgoing pages, respectively). Each plan offers an annual and a monthly alternative with the monthly plan costing a bit more.

Annual Plans

Features vFAX Basic vFAX Premiun vFAX Max
Number of Pages       500 1,000 3,000
Price Per Month $4.95 $12.95 $29.95
Overage Charge Per Page      39¢
Minimum Upgrade Point       735 1,567 N/A

Monthly Plans:

Features vFAX Basic vFAX Premiun vFAX Max
Number of Pages       500 1,000 3,000
Price Per Month $8.95 $17.95 $34.95
Overage Charge Per Page     
Minimum Upgrade Point       800 1,567 N/A

Ease of Use

Sending a fax using Nextiva's online interface is somewhat more complicated than with some of the other providers in that it makes sending a fax a multi-step and multi-page experience. For example, in order to use their "filters" feature, a customer must go through an extra page in order to send a fax, whether they want to use the filters or not. Nextiva also takes a different approach to attaching files. Instead of attaching a file on the page where other information is entered, a customer must go to a second page to attach the file. Sending a fax with Nextiva's online interface is still quite simple but it took us a bit more time than some of the other providers.

Nextiva provides a 'Quick Start Guide' that walks you through the process of using their virtual fax system.

Nextiva _screenshot1 Quick Start Guide
 

Customer Support

Nextiva offers phone support from 8AM to 8PM EST, seven days a week, as well as email support. In addition, Nextiva has a support section on their website with information on sending and receiving faxes as well as other available features. They also offer a 3 minute tutorial on sending and receiving faxes that covers most of what you'll need to know to get started quickly.

They do not offer any help inside their online interface but they do have a support section on their website with information on sending and receiving faxes as well as other available features. They also offer a 3 minute tutorial on sending and receiving faxes that covers most of what you'll need to know to get started quickly.

We called and emailed Nextiva 3 times to gauge their responsiveness and the accuracy of those responses. Note the results in the table below.

Phone Support

Answered by Live Person Time Elapsed Question Answer
Yes 12 minutes I can't login. Can you help me? Reset password. Problem solved.
Yes 17 seconds What are the prices for overage charges? 3¢ on all plans.
Yes 4mins. 56 seconds Can I change my plan at any time? Yes, but Nextiva will have to create a new user account for you and transfer the settings.

Email Support

Answered Time Elapsed Question Answer
Yes 4hr., 27mins. What are the porting charges? No charge for porting.
Yes 9hr., 58mins. Is it possible to schedule a fax delivery? Feature not available.
Yes 8hr., 49mins. Can I fax from a mobile phone? No you can not.

Fax Transmission Speed

We sent five faxes using Nextiva's online service at random times of the day to find out how long it would take for each fax to reach its destination. We were impressed that Nextiva's average transmission time was 30% faster than the transmission times recorded in trials of other online fax providers.

Transferring Existing Fax Numbers

A significant advantage of Nextiva is that they don't charge any fees for transferring your existing number to a Nextiva virtual fax number. Nextiva has no step-by-step instructions on its user interface or website for transferring your existing fax number to the online service. It does however, have some information in the "Knowledgebase" section of the website.

In the "Knowledgebase" section, you'll find 9 short articles describing topics such as: what a Letter of Authorization is, how long it will take to port a number, how you'll know when your number has been transferred and other useful notes.

To get step-by-step instructions, as well as the Letter of Authorization sheet that needs to be filled out in order to accomplish the transfer, you'll need to email Nextiva. When they sent us the instructions, they came with an example sheet.

Nextiva _screenshot2 Example of Letter of Authorization
 

Summary

Icon -review -v

Positive Features

  • Nextiva's monthly prices are the lowest of the major providers we reviewed. Their overage charges are also as low as any other provider.
  • Nextiva does not charge for porting (transferring) an existing fax number. Other providers charge between $20 and $49.95.
  • Nextiva offers a "Quick Start Guide" on sending and receiving faxes that covers most of what you'll need to know to get started quickly.
Icon -review -x

Negative Features

  • They do not offer fax service through toll-free numbers.
  • Nextiva does not have a help section in their online interface. When you require assistance, you need to contact their customer support.
×

Customer Service*
Ease of use*
User Base*
Technology*
Pricing*
Overall Satisfaction*
Your feedback*
Name*
Email*

Thank you for your interest in rating ! Your feedback will not be posted on this site.

Fill in missing and/or invalid fields.
Thank you for submitting your review!