If the news is true, then I love Symantec, the makers of Norton antivirus software. They are currently in the middle of a limited pilot program for Norton One, which is meant to provide full computer security coverage for non-techies.
Although Norton One will be on the expensive side, it sounds like it may be worth it for the hands-off experience it’s supposed to provide. One account can be used on five devices; will include 25GM of online storage and a really simple online interface. The installation is as simple as they can make it, with a customized link sent to your email with the license key already entered. The best part though is that it comes with access to “premium” support which promises that calls to customer service and tech support will be answered within 2 minutes. It will be released for sale in the spring in English speaking countries only: the US, UK, Canada, Ireland, Australia and New Zealand.
The idea of finally taking fairly complicated software that everyone needs and making it match the tech comfort-levels that everyone has shouldn’t be a novel one. But it is. This is the first software of its kind.
I’m not too afraid of technology but for us naturally cautious (and clumsy) people out there, every time we play around with our computer’s security appears like a chance that we will accidentally delete everything we own and open our computers to hackers, spammers, ID thieves and alien spies. The more hands off I can get my computer security the better.
And there are plenty of people out there more afraid of their computers than I am, although I’ll name no names (cough-Dad-cough). For their sake, I’d like to think that this will be the beginning of a trend. Although all software is created to be user friendly, I’d like to see more software very specifically keeping the non-techies in mind.