Customer Support
Although all web design services offer email support and the
ability to find answers independently through their informational
pages, only some offer phone support. In addition, some web design
services, such as Wix and AllOwned, offer 'premium support' for an
additional fee. We've compiled a list of the support services
offered by the leading web design services, so that you can
evaluate which services will best suit your needs.
Customer Support Reliability
| Site |
Phone wait time |
Email response time |
General comments |
Screenshot |
 |
N/A |
Free member email - 6 days
Premium member email - 6 hours |
Wix customer support was courteous but somewhat
impersonal,
as they referred me to a link in their tutorials instead of
providing a direct response. |
Click to view |
 |
N/A |
Within 1-2 hours for both paid and free memberships |
Yola's customer service emails come quickly and answer each
question directly |
Click to view |
 |
About 4 minutes |
10 hours |
Email assistance was slow and somewhat impersonal, but phone
service was |
Click to view |
 |
About 2 minutes |
2 hours |
It is helpful that BigCommerce tells you what number you are in
the queue. Still, customer support responses are sent directly to
your control panel, not to your email, so you may not know that
your answer has arrived. |
Click to view |
 |
N/A |
About 2 hours |
Helpful, friendly and quick response. |
Click to view |